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Frequently Asked Question

Why do I have to manually transfer money for paying? I don’t trust this!

we have lost too much to trolls and scammers, so we vet out customers before Sending them a payment link. This helps us identify Potential scammers and trolls.

What is the expiration date of the products?

The expiration date is mentioned in the product title as exp. date (mm/yyyy).

How do you store the product, and in what package do you send it to me?

The tretinoin is stored in an air conditioned room, so that it does not get too hot.

The package is sent in a letterbox package, so you don’t have to be home when the package is delivered.

What happens when I don’t receive my order?

The packages are sent with a tracking number. If the package does, according to the tracking, not arrive in a reasonable time, we will resend the order. For a refund or free resending, you should have made no mistake in the address information you provided.

You sell different brands of tretinoin. What is the difference between these brands?

The active ingredient (tretinoin) is the same for these brands. A-ret is a gel, the others are creams. A gel is recommended for oily skin, and a cream is recommended for mixed or dry skin.

If the ingredient list is known to us, we have it published at the description of the product. This way, you can check if you are allergic to an ingredient of e certain brand.

Knowledgebase